2025 Panel Discussion

The place of the Voice of the Customer in companies in 2025

Date

Thursday 5 June 2025

Admission starting at 2 pm

Location

Pavillon Élysée Té
10, avenue des Champs-Élysées, Paris 8e

Along with our partner the AMARC association, we are pleased to invite you to our upcoming Panel Discussion, taking place on Thursday 5 June 2025 at Pavillon Élysée Té!

Led by Marie-Louis Jullien, our 2025 Panel Discussion will include testimonies from:

  • Hughes Brault, Customer Relationship Director, Batigère
  • Jérémy Le Bris, B2B Customer Relationship Director, Edenred
  • Sébastien Poiblanc, Customer Experience Operations Director, MACIF

The place of the Voice of the Customer in companies in 2025

We will start the Panel Discussion by presenting the findings of our study « The place of the Voice of the Customer in companies in 2025 ».

💡 Speakers will expand on the highlights of this study by sharing best practices and continuous improvement elements they have implemented in their own company.

If you have not replied to our study yet, the online survey form is still available!

Reserve your seat at the 2025 ERDIL – AMARC Panel Discussion

You can already reserve your seat by completing the form below:

For further information on your rights and ERDIL's commitment towards personal data protection, please refer to our legal notice and our personal data protection and GDPR compliance policy.

Limited admission event, reserved to companies providing customer support services.