2021 Panel Discussion
Drawing inspiration to provide a winning service to customers
Date
Wednesday 10 November 2021
Reception from 2pm - Sanitary pass mandatory
Location
Four Seasons Hotel George V
75 008 Paris
After several successive postponements due to the health situation, we had at last the pleasure of meeting you at our spring November 2021 Panel Discussion!
Drawing inspiration to provide a winning service to customers
What are the ingredients involved in providing the best service to customers?
How can a company transition from manufacturing products towards providing services and successful experiences?
How can verbatim analysis improve customer experience during home visits?
To address these issues, three speakers came to share their experience:
- Gaëtan Maillet, Customer / Collaborator Experience Project Manager at Decathlon
- Delphine Martin, Voice of the Customer Manager at HomeServe
- Vanina Poirier, Customer Service Director at O2
As each year, our 2021 Panel Discussion was organised in partnership with the AMARC association and Thierry Spencer, author of the Sens du Client blog and our event’s loyal facilitator.
Discover all the editions of ERDIL’s Panel Discussions
Discover all the editions of ERDIL’s Panel Discussions
