2018 Panel Discussion

Offer both clients and employees a full package of emotion-filled verbatim, and set off to an amazing adventure!

Date

Tuesday 29 May 2018

Reception from 3:30pm

Location

Four Seasons Hotel George V
75 008 Paris

ERDIL's 2018 Panel Discussion speakers : Offer both clients and employees a full package of emotion-filled verbatim, and set off to an amazing adventure! (Photo)

Led by Thierry Spencer, our usual “master of ceremonies” for the Panel Discussions, the floor was shared between three customer relationship managers:

– Catherine Monghal, Quality, Training, Studies – Europe Customer Service Director at Meetic
– Gwenn Rio, Customer Relationship Center Director at Raja
– Laurence Chouvet, Customer Knowledge Manager at UCPA

The various testimonials provided a detailed overview of different aspects pertaining to customer focus and verbatim analysis, with prominent topics being:

– Tools for customer listening, sources of verbatim
– Goals of feedback analysis
– Uses of verbatim analysis
– Upcoming challenges and projects within the different companies

You couldn’t come to our event? You can contact us to get the 2018 Panel Discussion report.

Discover all the editions of ERDIL’s Panel Discussions