2013 Panel Discussion

Best practices in customer listening and complaint handling

Date

Wednesday 3 April 2013

Reception from 3:30pm

Location

Four Seasons Hotel George V
75 008 Paris

Four Seasons Hotel George V - ERDIL's February 2023 Panel Discussion (Photo)

This panel discussion led by Thierry Spencer, marketing vice-president of Testntrust and author of the Sens du Client blog, brought together three speakers:

Éric Borca, Customer Journey Performance Manager at Orange
Caroline Hivernat, Customer Focus & NPS Strategy Manager at LCL
Samuel Terlier, Voice of the Customer Manager at Stellantis (formerly Groupe PSA)

Discover all the editions of ERDIL’s Panel Discussions

Bring Customer Relationship to new heights! (Roole, Toyota, Compagnie des Alpes, DB Schenker)
The driving forces guaranteeing an exquisite Customer Relationship (Malakoff Humanis, Renault, Elior)
Drawing inspiration to provide a winning service to customers (O2, HomeServe, Decathlon)
Keys to a fluid use of the Voice of the Customer (Toyota, SUEZ, Century 21)
Offer both clients and employees a full package of emotion-filled verbatim, and set off to an amazing adventure! (Meetic, Raja, UCPA)
How to exploit the language of your customers? (SUEZ, La Française des Jeux, Groupe Henner)
Verbatim in action (BMW, Orange, iDTGV)
2011-2015: the evolution of customer listening within large-scale companies (BNP Paribas PF, Groupe PSA, AMARC, IPSOS)
Large-scale companies and complex sectors: the challenges of customer listening (GDF SUEZ, Groupama, Orange)
Best practices in customer listening and complaint handling (LCL, Orange, Groupe PSA)

2013 Panel Discussion

Best practices in customer listening and complaint handling

Date

Location

Discover all the editions of ERDIL’s Panel Discussions

Bring Customer Relationship to new heights! (Roole, Toyota, Compagnie des Alpes, DB Schenker)

The driving forces guaranteeing an exquisite Customer Relationship (Malakoff Humanis, Renault, Elior)

Drawing inspiration to provide a winning service to customers (O2, HomeServe, Decathlon)

Keys to a fluid use of the Voice of the Customer (Toyota, SUEZ, Century 21)

Offer both clients and employees a full package of emotion-filled verbatim, and set off to an amazing adventure! (Meetic, Raja, UCPA)

How to exploit the language of your customers? (SUEZ, La Française des Jeux, Groupe Henner)

Verbatim in action (BMW, Orange, iDTGV)

2011-2015: the evolution of customer listening within large-scale companies (BNP Paribas PF, Groupe PSA, AMARC, IPSOS)

Large-scale companies and complex sectors: the challenges of customer listening (GDF SUEZ, Groupama, Orange)

Best practices in customer listening and complaint handling (LCL, Orange, Groupe PSA)

Contact us

Do you want to know more about all the benefits of customer feedback analysis?

Address

Phone

About us