Agenda

Our 2024 Panel discussion, along with our partner the AMARC and led by Marie-Louis Jullien, featured the feedback of:

• Julie Charrier, Voice of the Customer Director at Compagnie des Alpes
• Benoît Larere, Customer Experience Director at DB Schenker
• Jean-Charles Soret, Customer Experience Department & Data Management Director at Toyota
• Anne-Marie Quina, Customer Experience Director at Roole

We were present at the All4Customer Paris 2024 and it was our pleasure to meet you once again at our stand, or during our masterclass alongside our client Renault, which featured feedback from Vincent Richez, Director of the Customer Experience Department at Renault.

Discover the highlights of feedback from B2C and B2C companies such as energy providers, insurance companies or even home improvement retailers.

Benefit from extraordinary discussions with other Customer Relationship Managers on issues of your choice and identify innovative solutions.

Our User Groups are open exclusively to our clients.

Discover the highlights of our November 2023 Closed Workshop and the feedback from B2B and B2C companies such as retailers and transportation companies.

We will be present at the 2023 edition of the Customer Relationship & Marketing Meetings and it will be our pleasure to meet you during the one-to-one meetings!

We invite you to the eleventh edition of our spring Panel Discussion on Thursday 25 May 2023, organised conjointly with the AMARC! Come and discover the feedback of Elior, Malakoff Humanis and Renault.

For further information and registration, please visit the dedicated page: ERDIL’s 2023 Panel Discussion.

Discover the feedback of Roole’s Customer Experience Director Anne-Marie Quina during the December 2022 edition of the Pépite Café…

As has been the case for the past three years, ERDIL is once again a partner of the Tendances de la Relation Client (2022)!

Benefit from extraordinary discussions with other Customer Relationship Managers on issues of your choice and identify innovative solutions.

Our User Groups are open exclusively to our clients.

Come meet us and take part in our workshop at Customer Relationship & Marketing Meetings 2022 in Cannes : “The verbatims are getting worked up!” ! With our workshop discover the different methods to exploit customer feedback, by various customer cases from sectors such as automotive, commerce, energy, services…

ERDIL celebrated its 15th birthday and the opening of its new premises on June 16 and 17, 2022 with its clients, partners and local supporters…

Our 18th User Group was held on the first day of ERDIL’s 15th birthday celebrations, on Thursday afternoon. It was mainly focussed on unveiling Esatis v4: the latest version of our visual interface.

Stratégie Clients (The Customer Relationship Exhibition) is one of the leading events in this field. Each year, it brings together professionals and service providers around the stands, workshops and conferences at the Parc des Expositions in Paris.