Improving customer satisfaction in the automotive and transport sectors
In the automotive industry, the customer journey is marked by several key stages: visiting the dealership, ordering the vehicle, handover, after-sales service and vehicle maintenance, trade-in, etc.
These are all moments where the customer experience is crucial and where customer feedback systems really come into their own.
The automotive and transport sectors both have to face current and future environmental issues. New technologies and innovative mobility solutions can help to transform these fields.
Our solutions enable automative and transport brands to get to know which issues matter most to their customers, and to find out what they love most and what irritates them.
